Website Policies
Marketing, complaints, privacy, cookie policies and legal statements
Effective Date: 14 April 2025
This Marketing Policy sets forth iFansy's official standards for promoting and representing its services, platform, and brand identity. It establishes clear expectations for ethical conduct, legal compliance, and responsible messaging in all promotional activities directed toward prospective Users, Creative Users (Creators), and the general public.
This Policy forms part of the broader iFansy legal framework and should be read in conjunction with the [iFansy Terms & Conditions], [Acceptable Use Policy], and other applicable policies. In the event of any conflict between this Policy and the iFansy Terms & Conditions, the provisions of this Policy shall prevail for the specific subject matter it governs.
"Marketing Materials" refer to any advertisement, announcement, email, social media post, campaign asset, promotional video, or similar content produced by or on behalf of iFansy to market the Platform or its services.
"Affiliate or Referrer" means any User who promotes iFansy under an official partnership programme, including through the [Referral & Affiliate Policy] or other authorised promotional initiatives.
iFansy is committed to conducting all marketing and promotional activities in accordance with applicable laws, advertising regulations, and consumer protection standards in the jurisdictions where such activities are directed. While iFansy makes best efforts to ensure compliance, it does not assume liability for the actions of third parties or affiliates acting outside the scope of authorised marketing materials and platform guidance.
The following practices are strictly prohibited in all Marketing Materials, campaigns, or promotional communications:
All marketing claims must be truthful, clearly substantiated, and accurately reflect the actual features, functionality, and scope of services provided by iFansy. Claims that cannot be supported by objective evidence may not be published.
All Marketing Materials must clearly and accurately communicate, in a manner that is not misleading:
Where marketing content is promotional in nature—including content posted by influencers, affiliates, or Users participating in referral schemes—appropriate disclosures must be used (e.g., "#ad," "sponsored," or equivalent). These disclosures must comply with applicable advertising rules and regional laws, including:
All Users, Affiliates, and Referrers promoting iFansy are individually responsible for ensuring their marketing practices comply with this Policy, the [Referral & Affiliate Policy], and all applicable advertising standards. iFansy disclaims all liability for any unauthorised, unlawful, or misleading representations made by third parties or Users acting outside the scope of authorised guidance.
iFansy reserves the right to audit, suspend, or revoke any User's or Affiliate's promotional privileges if it determines that marketing efforts are non-compliant, deceptive, or harmful to the integrity of the Platform.
iFansy strictly prohibits the use of discriminatory, derogatory, dehumanising, or exploitative imagery, language, or implications in any form of marketing or promotional activity.
All marketing campaigns must reflect iFansy's values of respect, inclusivity, and fair representation. Marketing content must not:
All individuals or entities involved in the production, distribution, or publication of iFansy marketing content—including third-party agencies, affiliates, and influencers—must comply with these standards and ensure that messaging aligns with iFansy's ethical brand values.
iFansy reserves the right to remove or suspend any Marketing Materials, campaigns, or promotional privileges that violate this section. Repeated or serious breaches may result in account termination, contract cancellation, or referral to appropriate authorities.
iFansy will not collect, use, or process any personal data for marketing purposes without a valid legal basis, as defined in the [Privacy Policy] and applicable data protection laws, including but not limited to the Personal Data (Privacy) Ordinance (Hong Kong Cap. 486), GDPR, and other relevant regional privacy frameworks.
iFansy will not feature or publish any Creative User's content, likeness, name, branding, or media in public-facing Marketing Materials without one of the following:
Users have the right to opt out of receiving direct marketing communications from iFansy. Opt-out mechanisms are provided through:
All data processing related to marketing activities shall observe the rights of data subjects, including the right to access, rectify, or erase their personal data, as further outlined in the [Privacy Policy].
All marketing activities must reflect iFansy's commitment to lawful, responsible, and ethical promotion. The following are strictly prohibited in any form of marketing, whether conducted by iFansy or third parties:
All promotional efforts must uphold the integrity, reputation, and safety of the iFansy brand. Marketing materials must not create false expectations, undermine user trust, or misrepresent the scope of services provided by iFansy.
iFansy reserves the right to investigate and take enforcement action against any User, Affiliate, or third party engaged in marketing practices that violate this Policy or applicable law. Actions may include removal of marketing privileges, account suspension, legal referral, or termination under [Terms & Conditions – Section 18].
Effective Date: 14 April 2025
iFansy is committed to upholding a safe, respectful, and transparent environment for all Users. This Complaints Policy outlines the procedures by which complaints concerning the Platform, User behaviour, uploaded Content, or moderation outcomes are submitted, investigated, and resolved.
This Policy forms part of iFansy's overarching legal framework and must be read in conjunction with the [iFansy Terms & Conditions], [Acceptable Use Policy], and other relevant policies. In the event of any conflict between this Policy and the Terms & Conditions, the provisions of this Policy shall govern solely with respect to the subject matter it addresses.
"Complaint" refers to a formal report submitted to iFansy regarding specific Content, User conduct, moderation actions, or other Platform-related matters that are alleged to violate applicable iFansy policies.
"Appeal" refers to a request made by a User for iFansy to review and reconsider a prior enforcement action or decision rendered in response to a Complaint.
Any individual—whether a registered User of iFansy or a non-User—may submit a formal Complaint regarding activity occurring on the iFansy Platform.
All registered Users agree, as a condition of their use of the Platform, to abide by this Complaints Policy and to refrain from submitting false, abusive, or malicious Complaints. Misuse of the complaints process may result in enforcement actions under the [Terms & Conditions – Section 18 (Account Suspension and Termination)].
Complaints may be submitted through any of the following official methods:
To ensure efficient processing and resolution, Complaints should include the following:
Each Complaint received by iFansy is reviewed and logged individually within the platform's internal moderation system. Complaints are assessed objectively, based on the facts and supporting evidence provided.
iFansy aims to review and begin investigating all valid Complaints within 7 calendar days from the date of receipt. Delays may occur in complex or high-risk cases, but efforts will be made to maintain timely resolution.
During the investigation process, iFansy may take one or more of the following steps:
All investigations are conducted in good faith and with respect for due process. iFansy is committed to treating all parties fairly and to reaching a resolution that reflects platform rules, community safety standards, and applicable law.
If a Complaint is found to be valid following investigation, iFansy may take one or more enforcement actions, including but not limited to:
Regardless of whether a Complaint is upheld or dismissed, iFansy will retain a formal record of the resolution. These records assist in monitoring repeat behaviour and improving platform safety processes.
iFansy is not obligated to disclose detailed investigative findings or specific enforcement actions to the complainant, unless such disclosure is required by law or regulatory obligation. All actions are taken in accordance with the [Privacy Policy] and applicable data protection laws.
If a User account is subject to enforcement action resulting from a Complaint—such as content removal, suspension, or termination—that User has the right to submit an Appeal to iFansy. Appeals must be submitted within fourteen (14) calendar days of the enforcement notice.
Appeals must be directed to support@ifansy.com and should clearly include:
iFansy will assess Appeals in good faith and in accordance with applicable platform policies. While most Appeals are reviewed within a reasonable timeframe, Users will be notified if extended evaluation is required. Appeals submitted after the 14-day window may still be reviewed at iFansy's discretion, but are not guaranteed a formal response.
In situations involving criminal activity, threats to personal safety, harassment, abuse, or exploitation, Users are strongly advised to report the matter directly to appropriate law enforcement authorities in their jurisdiction. Submitting a Complaint to iFansy does not replace formal legal reporting.
If a Complaint concerns copyright infringement, content theft, or other intellectual property issues, Users must follow the procedures outlined in the [DMCA & Intellectual Property Policy]. iFansy will not process such claims under this general Complaints Policy.
Knowingly submitting false, misleading, abusive, or bad-faith Complaints is a violation of this Policy and may lead to enforcement action, including:
Non-Users who repeatedly misuse the complaints process may be blocked from submitting further reports or interacting with iFansy support services.
Effective Date: 14 April 2025
This Privacy Policy explains how iFansy, operated by iFansy Limited, collects, uses, shares, and safeguards your personal data when you use our Platform and Services. We are committed to protecting your privacy and ensuring full compliance with applicable data protection laws, including but not limited to the Personal Data (Privacy) Ordinance (Cap. 486, Laws of Hong Kong), the UK General Data Protection Regulation (UK GDPR), and other relevant international privacy frameworks.
This Policy forms part of the broader iFansy legal framework and should be read in conjunction with the [iFansy Terms & Conditions], [Acceptable Use Policy], and other applicable policies. If there is any conflict between this Policy and the Terms & Conditions, the provisions of this Privacy Policy shall prevail only with respect to the subject matter it governs.
Unless otherwise stated, capitalised terms used in this Policy shall carry the same meanings as defined in the [iFansy Terms & Conditions].
iFansy Limited is the data controller of your personal data for all activities conducted through the iFansy Platform. For data protection matters, you may contact us at: privacy@ifansy.com
We collect and process different types of personal data depending on how you interact with the iFansy Platform. This includes information you provide directly, data collected automatically, and information received from third parties.
We may receive additional personal data from third-party sources, including:
We may combine data from different sources to:
We process your personal data for the following purposes in accordance with applicable legal bases:
| Purpose of Processing | Legal Basis |
|---|---|
| To create, maintain, and manage your iFansy Account | Contractual necessity |
| To verify Creator identity and ensure age compliance | Legal obligation and legitimate interest |
| To process payments and deliver Paid Services | Contractual necessity |
| To monitor compliance with Platform rules and prevent misuse | Legitimate interest and legal obligation |
| To improve, personalise, and enhance user experience | Legitimate interest and/or consent |
| To provide customer support and handle complaints | Contractual necessity or legal obligation |
| To deliver marketing communications (where permitted) | Consent or legitimate interest |
| To comply with applicable laws or respond to lawful requests | Legal obligation |
We ensure that all processing of personal data is limited to what is necessary, proportionate, and aligned with your rights under this Privacy Policy and applicable data protection laws.
We use Cookies and similar tracking technologies to operate, secure, enhance, and personalise your experience on the Platform.
These technologies help us:
For full details on the types of Cookies we use, the purposes for which they are deployed, and how you can manage or withdraw your consent, please refer to our [Cookie Policy].
As a data subject, you have the following rights under applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) in Hong Kong, and where applicable, the UK GDPR and EU GDPR:
To exercise any of the above rights, please contact us at: support@ifansy.com We may request additional verification to confirm your identity before processing your request. iFansy will respond in accordance with applicable legal timeframes.
If you are based in a jurisdiction with a designated data protection authority, you may also lodge a complaint directly with them. For example:
The iFansy Platform is strictly intended for individuals who are 18 years of age or older. Users under the age of 18 are prohibited from accessing or using the Platform, in accordance with iFansy's [Terms & Conditions] and applicable child protection laws.
iFansy does not knowingly collect, store, or process personal data from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will take appropriate steps to terminate the account and delete the data in accordance with our [Privacy Policy] and legal obligations.
If you believe a User under the age of 18 is accessing the Platform or providing personal data, please report the matter immediately to: support@ifansy.com.
Effective Date: 14 April 2025
At iFansy, operated by iFansy Limited, we are committed to maintaining a platform that is safe, ethical, and free from all forms of modern slavery, forced labor, and human trafficking. This Statement outlines the principles, preventative measures, and internal procedures we adopt to identify and address potential risks related to slavery and trafficking in connection with our operations, users, and supply chains.
iFansy Limited strictly prohibits any form of modern slavery, servitude, forced labor, or human trafficking in connection with the iFansy platform. We are dedicated to:
To support our anti-slavery objectives, iFansy integrates the following policies and standards into our corporate framework:
These policies are periodically reviewed and updated to remain consistent with evolving legal obligations and best practices.
As a digital platform that facilitates content monetization, iFansy recognises specific risks associated with online labor exploitation and non-consensual content. Accordingly, we have implemented the following controls:
We provide training to relevant staff members, especially those in content moderation, compliance, and creator support roles. Training covers:
Any suspected violation of this Statement or applicable anti-slavery laws should be reported immediately to support@ifansy.com. We will:
Effective Date: 14 April 2025
This Disclosure Statement is made by iFansy Limited, the legal operator of the iFansy Platform, in accordance with our commitment to responsible content hosting and applicable legal transparency practices. Although we are not based in the United States, we voluntarily aim to comply with the requirements of 18 U.S.C. §2257, §2257A, and 28 C.F.R. §75 to the extent possible under Hong Kong law and international standards.
Visual depictions appearing on iFansy that do not fall within the scope of 18 U.S.C. §2257 include, but are not limited to:
The title of this platform is: iFansy.
The Records Custodian for 2257-compliant content is:
iFansy Limited
Flat A, 15/F, Hillier Commercial Building
65–67 Bonham Strand East
Sheung Wan, Hong Kong
[Certificate of Incorporation issued by Hong Kong Companies Registry]
All records will be made available to authorized regulatory bodies upon lawful request.
This statement is not intended as legal advice and is published solely for informational and compliance purposes. iFansy operates under the jurisdiction of Hong Kong SAR and complies with applicable laws including the Crimes Ordinance (Cap. 200) and Personal Data (Privacy) Ordinance (Cap. 486).
If you require assistance or have questions about these policies:
💬 Live Support Chat – Available at www.ifansy.com
📧 Email Support – support@ifansy.com
📚 Help Center – help.ifansy.com